As we welcome our Guests and Team Members to Casino Queen, we want to remind you that your health and safety are our top priority. With that in mind, we want to let you know of the work and planning that has been happening behind the scenes to show our commitment to your well-being by outlining our Queen Clean initiative.
This initiative has been developed in response to the COVID-19 pandemic. The program follows advice and provisions set forth by a variety of public health officials, including the Centers for Disease Control (CDC) and the World Health Organization (WHO). We are closely monitoring government policy changes, CDC guidelines, government mandates and public health data and advancements and will continue to make changes as necessary to ensure a safe and successful future.
To minimize the risk and enhance safety for our Guests and Team Members, we are using disinfectant products that have been pre-approved and certified by the Centers for Disease Control (CDC) and the U.S. Environmental Protection Agency (EPA) for use against COVID-19 and other emerging viruses, bacteria and other emerging pathogens.
These disinfectants are applied during our cleaning of, public spaces, restrooms, casino, back of house areas and other “high-touch” areas.
To ensure the health and safety of our Guests and Team Members, we have implemented several new initiatives throughout our property. These include:
All cleaning solutions will meet CDC recommended guidelines and be effective against viruses, bacteria and other airborne pathogens. A COVID-19 Cleaning Protocol is being established for each area of the property.
Public Spaces and Communal Areas – The frequency of cleaning and sanitizing will be increased in all public areas with an emphasis on frequent contact surfaces like counters, elevator buttons, door handles, public restrooms, ATMs, ticket and marketing kiosks, counters, slot machines, gaming tables, chips, dining surfaces and seating areas.
HVAC (Heating, Ventilation, and Air Conditioning) – We have always placed a high priority on air quality and embrace our policy of being a non-smoking facility. While we rigorously maintain our HVAC systems with regular cleaning protocols, we are committed to increasing the frequency and improving the process. We are also monitoring scientific information as it becomes available to mitigate the risk of virus transmission and continue to seek guidance from federal, state, and local resources.
Back of House – We have increased the frequency of cleaning and sanitizing high-traffic back of house areas with an emphasis on our Team Member dining room, entrances, restrooms, offices, security podiums, Human resources and training rooms.
To ensure the health and safety of our Team Members, we have implemented the following procedures:
- COVID-19 Training
- Personal Protective Equipment (PPE)
- Physical Distancing
Your health and safety will always be our top priority. You must follow all posted instructions while visiting Casino Queen.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medial conditions are especially vulnerable. Please visit the CDC website (www.cdc.gov) for the latest guidelines and information.
By visiting Casino Queen, you voluntarily assume all risks related to exposure to the virus that causes COVID-19.
That is why it is so important to us to be Queen Clean.
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