Our Queen Clean Commitment
As we welcome our Guests and Team Members to Casino Queen, we want to remind you that your health and safety are our top priority. With that in mind, we want to let you know of the work and planning that has been happening behind the scenes to show our commitment to your well-being by outlining our Queen Clean initiative.
This initiative has been developed in response to the COVID-19 pandemic. The program follows advice and provisions set forth by a variety of public health officials, including the Centers for Disease Control (CDC) and the World Health Organization (WHO). We are closely monitoring government policy changes, CDC guidelines, government mandates and public health data and advancements and will continue to make changes as necessary to ensure a safe and successful future.
Casino queen Cleaning protocols
To minimize the risk and enhance safety for our Guests and Team Members, we are using disinfectant products that have been pre-approved and certified by the Centers for Disease Control (CDC) and the U.S. Environmental Protection Agency (EPA) for use against COVID-19 and other emerging viruses, bacteria and other emerging pathogens.
These disinfectants are applied during our cleaning of, public spaces, restrooms, casino, back of house areas and other “high-touch” areas.
Guests and Team Members will be advised to practice physical distancing by standing at least six feet apart while standing in queues, using elevators, or moving around the casino or hotel, whenever possible. Areas where people congregate will be clearly marked with floor indicators and stanchions. Physical barriers will be present for interactions that do not allow for appropriate physical distancing. Restaurant tables, slot machines and other physical layouts have been arranged to ensure such appropriate distancing that meet or exceed local and state mandated guidelines.
Personal Protective Equipment
Team Members will be provided and required to wear an approved mask when entering any part of our facility. Casino Queen will also require our guests to wear masks in public areas and will provide masks to any guest who needs one. Gloves will be worn by Team Members who require them to perform their jobs, such as food service Team Members and Team Members who clean public, hotel and back of house areas. Team Members will receive training on how to effectively use, clean (as applicable) and dispose of all PPE.
Proper handwashing and sanitizing is vital to combat the spread of the virus. All Team Members are instructed to wash hands, or use sanitizer when a sink is not available, every 60 minutes and after every occurrence of the following: use of restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering or leaving their work area and after clocking in or out.
Additional santizier stations for customer use will be located throughout the property including at entry doors, gaming areas, entrances to restaurants, lobbies and restrooms. Floor signage for social distancing will be installed at all queuing locations.
Capacity restrictions will be noted by outlet along with the facility in general. Physical distancing will determine capacity in most cases; although we will continue to monitor professional guidance and regulatory requirements for updated recommendations.
Public Spaces Cleaning Protocols
All cleaning solutions will meet CDC recommended guidelines and be effective against viruses, bacteria and other airborne pathogens. A COVID-19 Cleaning Protocol is being established for each area of the property.
Public Spaces and Communal Areas – The frequency of cleaning and sanitizing will be increased in all public areas with an emphasis on frequent contact surfaces like counters, elevator buttons, door handles, public restrooms, ATMs, ticket and marketing kiosks, counters, slot machines, gaming tables, chips, dining surfaces and seating areas.
HVAC (Heating, Ventilation, and Air Conditioning) – We have always placed a high priority on air quality and embrace our policy of being a non-smoking facility. While we rigorously maintain our HVAC systems with regular cleaning protocols, we are committed to increasing the frequency and improving the process. We are also monitoring scientific information as it becomes available to mitigate the risk of virus transmission and continue to seek guidance from federal, state, and local resources.
Back of House – We have increased the frequency of cleaning and sanitizing high-traffic back of house areas with an emphasis on our Team Member dining room, entrances, restrooms, offices, security podiums, Human resources and training rooms.
Team member initiatives
To ensure the health and safety of our Team Members, we have implemented the following procedures:
- COVID-19 Training
- Personal Protective Equipment (PPE)
- Physical Distancing
For more information
Your health and safety will always be our top priority. You must follow all posted instructions while visiting Casino Queen.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medial conditions are especially vulnerable. Please visit the CDC website (www.cdc.gov) for the latest guidelines and information.
By visiting Casino Queen, you voluntarily assume all risks related to exposure to the virus that causes COVID-19.
That is why it is so important to us to be Queen Clean.